Sector
IT Consultants

Gender
Male

Date of Birth
01-09-1995

Visa Type
Visit Visa

Visa Expiry Date
05-04-2021

Sponsor Visa Expiry Date
05-04-1995

Experience
1 year

Languages
Arabic, english

Skills
Microsoft word, excel , PowerPoint, python programming language, html , css, django , data analyst, communication skills, management, hard worker , flexibility

Work Experience
Technical Support (Full Time) 1/2020 Till 12/2020 ? Soft Zone Cairo , Egypt Soft Zone is Start-up Company using modern technologies to build POS , Websites , Mobile Applications Job Description :- ? Identifying hardware and software solutions. ? Troubleshooting technical issues. ? Diagnosing and repairing faults. ? Resolving network issues. ? Installing and configuring hardware and software. ? Speaking to customers to quickly get to the root of their problem. ? Providing timely and accurate customer feedback. ? Following up with clients to ensure the problem is resolved. ? Providing support in the form of procedural documentation. ? Managing multiple cases at one time. ? Testing and evaluating new technologies ? Gave customers the correct advice, and after understanding their needs, up-sold services and turned objections into sales opportunities ? Worked to ensure all individual and team targets were met ? Provided excellent customer service at all times ? Provided technical support advice to over 100 retail store locations nationwide during a 12 hour overnight shift. ? Assisted customers remotely install Soft Zone hardware and software drivers and troubleshoot POS

Description
I’m mohammed and i have worked as a technical support for 1 years and i have a good experience using Microsoft word,excel,PowerPoint