Sector
Customer Success Executive

Gender
Male

Date of Birth
20-07-2023

Visa Type
Visit Visa

Visa Expiry Date
25-10-2013

Academic Level
Associate Degree (DME&AEC in PC Technical Support Program)

Sponsor Visa Expiry Date
25-10-2013

Experience
25

Languages
English, Tamil, Telegu

Skills
Helpdesk Support, Technical Support, Desktop Support, IT Support and all IT related Support

Work Experience
Provided 2nd level Access and Admin support to all Merck employees worldwide. Experienced in handling cases within the given service level agreement. Responsible for server, user and machine account creation and network account creation and handling access revocation tickets. Tools used: Active Role Server (Quest), Active Directory, PeopleSoft, Ace Server Soft ID, Merckury (Ticketing system), Blade Logic (Unix application), Mainframe and Lotus Notes. Receiver of Certificate of Excellence for top performance.

Description
Provided 2nd level Access and Admin support to all Merck employees worldwide. Experienced in handling cases within the given service level agreement. Responsible for server, user and machine account creation and network account creation and handling