Sector
Help Desk

Gender
Male

Date of Birth
15-10-1993

Visa Type
Uae Visa

Visa Expiry Date
07-04-2023

Academic Level
BSc Telecommunication Engineering

Sponsor Visa Expiry Date
07-04-2023

Experience
5 Years

Languages
English Urdu Hindi

Skills
TECHNICAL SUPPORT SKILLS: ? OS installation: Win Server 2016, Windows 7, 8 and Windows 10. ? Assembling, hardware up gradation troubleshooting, Windows maintenance, dual booting, upgrade & update the windows ? MS outlook configuration ? Disk Management ?

Work Experience
1) IOT Controller at Etisalat, Dubai. Dec 2020 to Present ? Tickets’ creation using Comarch FSM. ? Assigning and respective technical tasks/tickets to technical field staff using FSM. ? Updating the Incident Details on ITSM platform Remedy ? Report Creation of all the tasks created and assigned on a daily basis. ? Routers and Access Point Installation ? Installation and troubleshooting of devices like PVR, Routers, Telephones, ONTS on GPON network ? Resolving Dockets (Customer complaints) and SRs (Service Requests for new Etisalat eLife connections) ? Handling tasks over digital platforms/apps like FSM Mobility, eNRM, FTA etc. ? Optical fiber and LAN cabling at customer premises ? Fiber splicing and LAN Patching 2) Computer Network Technician at Juma Khalfan Transport, Abu Dhabi. Jul 2019 to Dec 2020 ? Manage shared folder and devices through permission (Synology NAS) ? Desktop, Laptops, Scanners, Basic Network & Telecom units hardware troubleshooting and taking corrective action in the shortest possible time. ? Identifying reported PC operating system issues including Network, Printing, Scanning, Internet Access, etc. and resolving them quickly. ? Providing MS Office support (Word, Excel, PowerPoint) to users for functionality, usage and data backup/restore ? Provide support to end-users for both Software and Hardware. ? Data Backup of all users ? Local and Network Printer configuration, troubleshooting ? Internet & LAN (TCP/IP) configuration and troubleshooting ? Routers and Access Points’ Configuration and Troubleshooting ? Unmanageable switch troubleshooting ? Software troubleshooting and update ? LAN cables and Patch Panel installation ? Manage Antiviruses (Avast, MacAfee, Microsoft Security Essential) ? Inventory management and Issue of H/W, S/W, and accessories to users ? Organizing meetings on Zoom Client for Meeting, Amazon Chime ? RAID 0, RAID 1, RAID 5, RAID 6 and RAID 10 ? Windows Server Installation (2016) and Configuration (Entry Level) ? Office 365, User Addition, Update, Deletion, Reset, Calendar Sharing over Outlook ? ADDC, DNS, DHCP Installation and Basic configuration (Entry Level) ? Creating, editing user accounts, contacts, OU, Groups, GPOs in Active Directory ? Creating and editing permission of shared folders ? Data management, Documents controlling and Admin related activities 3) Associate Engineer at Hamza IT Services Pvt. Ltd. Dec 2014 to Jul 2019 ? Monitor the performance of the computer systems and resolving issues as they arise. ? Provide technical support for software reconfiguration to aid in function customization. ? Test software performance throughout the desktop network to ensure peak performance. ? Install computer hardware and software on desktops to keep the versions up to date. ? Initiate and complete Microsoft Windows server operating system updates. ? Responsible for the maintenance and troubleshooting of router issues to maintain network functionality. ? CCTV system designing, planning and installation. ? DVR/NVR and IP Cameras configuration. ? Configuration and programming of Video Storage Devices for CCTV System. ? Design, installation, testing, and commissioning of structured cabling.

Description
More than Five years’ progressive professional experience in developing, coordinating and managing multiple projects simultaneously as Telecom and IT Support Engineer in leading companies. Proven ability to maintain confidential information in a fast-pace