Sector
IT Consultants

Gender
Male

Date of Birth
09-05-1984

Visa Type
Remote worker - Outside Country

Visa Expiry Date
01-01-0001

Academic Level
B. Com

Sponsor Visa Expiry Date
01-01-0001

Experience
16

Languages
English, Hindi, Marathi

Skills
ITIL Management, Hardware & Software, Handling Complete IT Operations

Work Experience
Taking overall responsibility for leadership, control and decision making for the technical team. ? Providing technical knowledge and leadership in the technical area covered by RIM, on call and On site engineer team. ? Ensuring necessary technical training, awareness and experience levels are maintained with the team. ? Reporting to senior management on all technical issue. ? Ensuring all the change process followed by Users and stack holder. ? Producing change schedule as per user requirement for standard and emergency changes. Coordinating with all technical and operation team for smooth and quick finish. ? Ensuring that all changes are assigning for their impact on service levels, including SLA and underpinning contracts. ? Arranging FM engineer for systems, thin clients, printer scanner installation and coordinating up to complete the installation activity. ? Involve in weekly project progress meeting. ? Coordinating with all problem resolution groups to ensure swift resolution of problems within SLA targets. ? Ensuring all the incident/ Service request logged with relevant details, and services desk allocating it with proper categorization and prioritization codes. ? Ensuring service desk are providing first line investigation, diagnosis, and possibly resolving those incident / Service request they are able. ? Creating and maintaining project related reports and data. ? Assigning work for team, adjust their leave, shift and roster. CONFIDENTIAL ? Communicating with reporting office for their different issue. ? Conducting weekly meeting with team and identify gaps to take corrective action, provide the new update regarding process and service and work planning. ? Arranging, running, documenting and follow-up activity relating to major problem Single point of contact and responsible for IT operations ? Provide recommendation on feasible repair/upgrade options and alternative solutions. ? Managing the centralized file share and print services using Microsoft Windows Server 2012. ? Installation, troubleshooting of internal applications and Administering network issue. ? Supporting BMC Remedy tool to monitor server’s performance and call logging. ? Working on escalation matrix and support engineer on major issue. ? Creating and configuring the mailbox for the user. ? Troubleshooting basic network problem & other issue related over remote desktop. ? Respond to calls from new and existing clients, diagnose and fix over the telephone where possible, or provide support on premises. Supporting Hardware, Network, and Desktop Applications including MS Office. ? Managing the work of incident support staff (first and second line). ? Managing major incident, Level-2 Escalations and sharing RCA with customers (Networks, End User Devices, and Applications). ? Coordinating with suppliers, contractors etc to ensure that third parties fulfils their contractual obligation, especially with regards to resolving problems and providing problem related information and data. ? Managing the patch management process to ensure all the clients and servers promptly receive the security patches. ? Taking care of all the escalated calls of Exchange and Active directory. ? Coordinating with Vendor for supplies of material required on site and for customer. ? Configuration of DHCP, DNS. ? Was a part of Doha High Rise Tower for preparing Ironmongery quotation and master key plan. ? Handling Major projects Intune Company Portal (Microsoft Corp) and OneDrive for Business and Completed Migration projects for ONGC and NPCIL (Mumbai). .