Sector
IT Consultants

Gender
Female

Date of Birth
12-03-1997

Visa Type
Husband / Father Visa

Visa Expiry Date
18-06-2023

Academic Level
Bachelor of Science in Information Systems and Management

Sponsor Visa Expiry Date
06-06-2023

Experience
2

Languages
English, Hindi, Urdu

Work Experience
Project Executive (Software) Emirates India International Exchange · Full-time Oct 2021 - Jun 2022 · 9 mos Dubai, United Arab Emirates - Developed and deployed SharePoint sites for management to view weekly and monthly; company, branch and employee performance reports. - Discussed potential projects and their parameters with management, executives, and software developers. - Planned the blueprints for software projects, including defining the scope, allocating resources, setting deadlines, laying out communication strategies, and maintenance. - Ensured each project stays on schedule and adheres to the deadlines. - Determined and oversee consistent testing, evaluation, and troubleshooting of all products in all stages of completion. - Tracked milestones, deliverables, and change requests. - Served as a liaison to communicate information regarding changes, milestones reached, and other pertinent information. - Prepared meaningful reports for the management to make informed decisions and implement business strategies. October 2019 – September 2020 Intern – ITS Service Desk International Air Transport Association (IATA), Geneva ? Provided user support and customer service through the ITS Help Desk, responding to questions from callers and office employees and implementing appropriate solutions. ? Enforced and adhered to all company computer policies ? Windows Administrator with Exchange Support and Office 365 Support role ? New hire account setup and managing user accounts in the Active Directory. ? Applied appropriate group policies in active directory ? Responded to and promptly resolved requests received through the ticket-tracking portal (Service Now and JIRA). ? Workstation setup, tracking, maintaining and installing equipment’s for users. ? Troubleshooting hardware and software issues that users may encounter and assisting remote users with the same were a part of my daily tasks. ? Providing first level troubleshooting of laptops, desktops, network related and attached systems was one of the primary objectives at the internship. ? Documented the activities at the Service Desk, such as creation of user accounts, software installation and other activities. ? Supported in installing and troubleshooting mobile devices, printers and other peripherals. ? Responsible for training new hire at the Service Desk. ? Assist with other duties and projects as assigned by team lead. August 2018 – September 2019 Web Development and Marketing Intern Financial Accounting & Management Education (FAME) Training Institute, Dubai ? Design, development, and testing of web applications and services following best practice for the Microsoft Office Specialist UAE Championship 2019. ? Collaborate with peers and seniors to create a positive product experience for the clients and to ensure the applications and services are efficiently available. ? Drive innovation through rapid prototyping and iterative development. ? Retrieving and maintaining participant data from the website. ? Creating and managing the social media content for the championship. ? Conducting meetings and briefing sessions at schools and universities across UAE. ? Creating brochures, flyers and other creative content for the championship to distribute across schools and universities. October 2017 – February 2018 Intern – Software Analyst and Developer Manipal Academy of Higher Education, Dubai ? Identify issues with current systems or their feature lacks ? Have a meeting with the involved people to create a draft and sketch of the required systems/applications ? Create and implement the business systems using HTML, JavaScript and PHP wit Client and server-side support ? Test the systems, adjust to requirement and Maintain these systems by fixing bugs and improving code based on performance ? Constantly learning new and better ways to either improve a previous system or create a new one(new programming languages, new methods, new platforms) ? Data input/configuration and debugging ? Ensure that business systems are accessible and working correctly ? Identify areas where a new system could improve performance ? Checking the efficiency before and after a system has been implemented ? Develop business systems that improve the efficiency and quality if work. ? Ensure that controls and data protection settings will keep data flow consistent and accurate ? Supported the student/faculty feedback process at the University by configuring student and faculty data for the feedback process

Description
I am an IT graduate currently looking for suitable opportunities. Apart from IT, my interest also lies in Marketing, Travel and Tourism and Event Management.