Sector
Business Development

Gender
Male

Date of Birth
14-05-1983

Visa Type
Visit Visa

Visa Expiry Date
08-11-2022

Academic Level
Bachelors

Sponsor Visa Expiry Date
08-10-2024

Languages
English, Urdu, Hindi

Skills
Operations Management, Retail Operations, Customer Experience, Expansion, CRMs, Project Management

Work Experience
Business Manager - Process Improvement ? Cheetay (https://www.cheetay.pk/) is a leading delivery app operating nationwide across four verticals: Food, Grocery, Fresh Dairy and Pharma ? Headhunted from prior role to assist Cheetay with the development and improvement of its operating processes across all business divisions. ? Worked on implementation and improvement of multiple internal processes, with touch points including customer satisfaction, warehouse management, customer refunds, and customer lifecycle management ? Implemented organizational level agreements internally across all departments ? Implemented Service Level Agreements with external & internal stakeholders (Commercial, Finance, Logistics & Customer Experience departments) ? Worked on the implementation of CRM tools like Bitrix24 & Zendesk across all departments. ? Worked on Trello, Basecamp & Jira for project management across all departments ? Worked with senior management to outline budgetary requirements for new warehousing and call centre staff. ? Identified and established warehouses for new business lines grocery and pharmacy. ? Selected site locations for Grocery dark stores and Help Line Call Centres. December 2016 – September 2020 CarFirst, Pakistan Head of Expansion ? Carfirst is an automotive online platform servicing customers wanting to sell their cars and facilitating car dealers to purchase them online. ? Design & implement short, mid-, and long-term strategies for Carfirst’s growth by launching new purchase centres across Pakistan. ? Validate the demand and supply of current purchase centres based on data driven information. ? Effectively collaborate with Carfirst leadership as well as the Marketing, Supply and Product Teams in ensuring resources are allocated & optimised for quickest growth August 2014 – December 2016 Sefam Pvt Ltd, Pakistan Business Development Unit Operations Manager ? Hired as point person to oversee the set up and Pakistan launch for leading fashion brands Ralph Lauren and Armani Collezioni for the Sefam Group (https://www.sefam.com/) a leading retail conglomerate in Pakistan. ? Oversaw all operations related activity including site location and identification, lease negotiations, hiring of staff ? Responsible for running staff training programs to implement sale procedures, visual merchandising, customer service & career advancement techniques. Sept 2013 – August 2014 Porsche, Pakistan Sales Consultant ? Responsible for increasing unit sales for top tier luxury automobile marque in Pakistan. ? Mined social network to identify high net worth clients as potential buyers. ? Worked as a core member of the sales & marketing team to close sale transactions. ? Arranged and assisted in automobile test drives. ? Assisted customers in tailoring products to individual tastes and requirements. ? Ensuring appropriate documentation processes, keeping track of competitor markets. Assistant Manager Calvin Klein Jeans Oct 2009 - Oct 2012 · 3 yrs Oct 2009 - Oct 2012 · 3 yrs Sydney Area, Australia Working with specific sales systems & procedures whilst training staff. Performing managerial duties & working in a 2IC position in the Bondi store. Training and interviewing staff for sales positions.

Description
I believe that a combination of my skill set and experience would make me an ideal candidate for this role. Having worked with startups for the last 7 years and starting projects from scratch shall allow me to adapt quickly to this role. Also having to le