Sector
Customer Service Agents

Gender
Female

Date of Birth
04-05-1993

Visa Type
Visit Visa

Visa Expiry Date
20-11-2022

Sponsor Visa Expiry Date
20-11-2022

Skills
Communication skills, guest handling skills,Msword knowledge,administration knowledge

Work Experience
CUSTOMER SERVICE OFFICER: EXPO 2020 DUBAI November 2021 to Feb 2022 • Effectively manage a high-volume of inbound and outbound customer. • Address and resolve customer complaints em-pathetically and professionally. • Gather and verify all required customer information for tracking purposes. • Defuse volatile customer situations calmly and courteously. • Accurately documented, researched and resolved customer service issues. • Meet and exceed service and quality standards every review period. • Act professionally and patiently when addressing negative customer. Professional Administrative and information analysis experience Social Economic Data Centre Kampala Uganda Enumerator/Research assistant from Oct 2018 to July 2020 Key roles Daily management and control of all forms of resources to realize the project objective. Participates in the collection of data for various organization forexmple program for Accessible Health communication and education (PACE), Population Service International (PSI), School of Public Health Makerere University and some of the research studies have been on family planning, diarrheal disease prevalence. participating in the application of M&E processes and recommendations both from internal processes and the backstopping missions provided by the program for Accessible Health Communication and Education and PSI. Report writing and ensuring the entire area assigned to me is covered and with proof of record Mapping Conducting group discussions Lungujja Community Health Caring Organization (LUCOHECO) Kampala, Uganda Administrative Assistant March2016- Sept2017 Key roles Mainstream Data manager, as well as front desk manager working with the Projects Coordinator Updating HIV medical chats for infected and affected patients with dates when due to come for medical refills Formulating techniques for quality data collection to ensure adequacy, accuracy and legitimacy of data Plan and implement efficient and secure procedures for data handling and analysis with attention to all technical aspects. BRENDA NASSIMBWA Tel. +971522350809 ,E-mail: brendarose87@gmail.com, Skype:brendarose87@gmail.com ,https://www.linkedin.com/brendanassimbwa Assist with reports and data extraction of DSDM and other projects, participating in project proposal writing. Establish rules and procedures for data sharing with LUCOHECO management, external stakeholders among others. Support the staff in the daily use of data system and ensure adherence to legal and organization standards. Managing and training the front office staff and ensuring the front desk provides efficiency, professional and friendly services to guests and LUCOHECO staff East African Sub Regional Support Initiative for Advancement of women (EASSI), Kampala Project Officer (volunteer) Aug 2015 to Feb 2016. Key roles Update the online Women Cross Border trader`s database on a regular basis, compiled market prices/trade information every Monday of the week and disseminate it to traders on the database. Filing Gender and trade Materials with Codes, Writing minutes of program meetings under the supervision of the project officer. In collaboration with the project officer, develop IEC materials for the project. Assisting in the organizing workshops, meetings and all other project activities, representing EASSI in different fora?s, assist the project officer to write activity and monthly reports to be submitted to the programs Director and other assignment given EASSI management team. Law Development Centre Court (LDC) Kampala, Uganda. Internship Jun 2014 to Aug 2014. Key roles Worked as court clerk and human rights advocate, advising and counseling prisoners to change their behaviors so that they can be given pardon on their cases, putting files in order, preparing files and present them before the judge in the court.

Description
Dear hiring manager I’m writing to express my interest in open position for customer service representative.After reviewing your job description,I feel I would make a valuable contribution to your company. I have relevant experience in communication s