Sector
Customer Service Agents

Gender
Male

Date of Birth
14-09-1993

Visa Type
Visit Visa

Visa Expiry Date
20-03-2021

Academic Level
Bachelors Degree in IT

Sponsor Visa Expiry Date
20-03-2021

Experience
2

Languages
English,Arabic

Skills
CRM SYSTEMS CALL CENTER EXPERIENCE ,MICROSOFT OFFICE EXPERTISE,MULTI-TASK MANAGEMENT

Work Experience
Call Center Customer Service Representative • Manage large amount of Inbound and Outbound calls in time manner. • Order processing /Transaction management. • Provided policies and procedures training to new employees each quarter to increase their knowledge and performance. • Handled website inquiries daily and converted those inquiries into returning customers. • complete handling and issues Resolution. • Provided CSR performance feedback to initiate corrective measures and improve productivity as a result. • Achieved accurate delivery times and goals for order ?ll rates by assessing customer requirements. • Recognized and took advantage of opportunities to improve customer satisfaction to create repeat business. • Responded to customer questions, provided solutions, and resolved issues quickly and e?ectively which increase in customer satisfaction ratings. • Data Entry IT Support Specialist • Troubleshot computer malfunctions by disassembling Provided user training and support by creating and presenting materials, webinars and wikis. • Wrote computer systems to ?nd resolutions. • technical papers, whitepapers, user manuals, instructions, and documents for IT support. • CCTV installation and con?guration. • Managing Help Desk with software and hardware maintenance.

Description
Calm and professional call center Agent/customer service Representative with experience in resolving customer concerns and dealing ?exibly with change. Strongly focused with the ability to complete tasks accurately in a fast-paced environment with con?i