Sector
Retail Sales

Gender
Male

Date of Birth
22-10-1988

Visa Type
Visa with NOC

Visa Expiry Date
27-05-2024

Academic Level
Advanced Diploma

Sponsor Visa Expiry Date
27-05-2024

Experience
4 years

Languages
English, Shona, Ndebele

Skills
Sales management, Revenue growth, Exceptional customer service, Customer needs analysis, Conflict resolution, Work ethic & professionalism, Effective sales process, Persuasive selling approach

Work Experience
OK Mart – Harare, Zimbabwe September 2014 – June 2016 ? Provided positive first impressions to welcome existing, new and potential customers. ? Helped customers locate products and checked store system for merchandise at other sites. ? Answered customer questions regarding sizing, accessories and proper care for merchandise. ? Used knowledge of company products and services to recommend solutions to customers. ?Built and established strong relationships with customers, enabling long-term partnerships. ? Provided product information to customers and aligned products with customer needs to boost satisfaction. ?Responded promptly to customer queries to increase overall satisfaction. ? Developed strong relationships with clients to grow business networks. ?Entered customer transaction information into company databases. ? Highlighted new products and company promotions during sales pitches. ? Stayed current on customer trends and requirements. ? Operated cash register and POS to process sales transactions and handle payments. ? Performed cleaning tasks, keeping store neat and organised. ? Followed checklist to complete retail store opening and closing activities. ? Alerted management to potential security issues, supporting loss prevention and reducing shrink. ?Engaged with guests to understand and anticipate customer service needs. ? Used product knowledge for handling objections. ? Greeted and escorted customers to product racks and shelves to assist with finding merchandise. ? Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards. ? Drove sales through customer relationship building and suggestive selling techniques.

Description
Accomplished growth- focused professional with 3+ years of dynamic experience across multiple industries. Equipped a steadfast commitment to customer service excellence to enhance customer experience, maximize satisfaction, propel retention, achieve