Sector
Patient Relations Executives

Gender
Female

Date of Birth
24-05-1992

Visa Type
Residance Visa

Visa Expiry Date
28-06-2025

Academic Level
Bachelors Degree

Sponsor Visa Expiry Date
28-06-2025

Experience
3 years

Languages
English

Skills
CRM Software • Critical Thinking and Data Analysis •Filing and archiving •Communication and interpersonal skills • Proficient in Google and Microsoft Office Suite • Time Management

Work Experience
InfoPlace Canada Immigration Services (Remote) – Regina, Saskatchewan May 2021-Present Administrative Officer • Established an effective workflow process that resulted in a 5% productivity increase. • Reviewed and developed service intakes, and planned strategies to encourage client retention. • Consulted with company management to assess requirements and implemented a successfully updated training program for new office employees to increase team performance and improve staff retention rate to 90%. • Reviewed and maintained confidential documents and files for over 60 client accounts from initiation to account set-up to successful completion of service. • Maintained CRM/CLIO database with client updates and report generation to reflect comprehensive insight for decision making. • Collaborated with internal teams to identify and developed strategies for client intakes that resulted in a 40% increase in service retention within three months. Stephanie Peace-Building and Development Foundation – Abeokuta, Nigeria Nov 2019- Nov 2020 Administrative Assistant • Facilitated the creation of budgets, detailed expense reports and requests for capital expenditures, and collaborated with internal teams to identify and determine the cause of budget deviations. • Managed the planning and organization of 7 operational invents including community health care workshops and other health and safety sensitization program. • Managed all administrative and clerical services, including correspondence for personnel and strategic planning issues review and revision of new policy instruction manuals; oversight of awards program; evaluations. • Supported efficient meetings by maintaining and ordering office supplies, organizing staff meeting spaces, documenting discussions and distributing meeting notes. • Supervised the work of employees, and coached new employees on administrative procedures, company policies and performance standards to ensure compliance. Al Zahra Private Hospital – Dubai, United Arab Emirates June 2018 - Mar 2019 Human Resources Assistant • Spearheaded the activities necessary for Joint Commission International Accreditation (JCIA) project and ensured increased compliance from 40% in 2016 to 70% in 2018. • Reduced overhead costs by $4000 per month within the human resource department, by suggesting alternative methods of reaching out to prospective employees. • Coordinated the maintenance of staff through efficient recruitment, interviews, employee onboarding, keeping detailed records, and reviewing administrative and Human Capital policies and procedures. • Analyzed internal processes and recommend and implement procedural or policy changes to improve medical operations, such as supply changes or the disposal of records. • Resolved 6 internal conflicts by employing demonstrated expertise in handling interdepartmental problems.