Sector
Customer Service Agents
Gender
Female
Date of Birth
25-04-1979
Visa Type
Husband / Father Visa
Visa Expiry Date
25-01-2024
Academic Level
Sponsor Visa Expiry Date
07-01-2024
Experience
16 years
Languages
Arabic, English
Skills
Team player • Microsoft Office • Problem-Solving • Excellent Communication • Interpersonal Communication • Clerical Support • Self-Motivated • Dependable and Responsible • Flexible and Adaptable • Teamwork and Collaboration • Cultural Awareness • Organiza
Work Experience
Led a team of customer service representatives, providing guidance, training, and performance feedback.
Assisted in the development and execution of sales and marketing campaigns to drive revenue growth.
Conducted outbound calls to prospective customers, promoting products and services.
Oversaw the daily operations of a busy call center, ensuring optimal performance and efficiency.
Managed a team of call center agents, providing coaching, training, and performance evaluations.
Monitored call volumes, service levels, and agent productivity to meet service level agreements.
Throughout my 17 years of experience, I have developed a strong foundation in customer service, sales, marketing, telemarketing, and call center operations. I have consistently achieved excellent results by combining my expertise in these areas and leveraging my strong interpersonal and communication skills. I am adept at managing teams, driving revenue growth, and ensuring exceptional customer experiences.
Description
Results-oriented and self-motivated professional with 17 years of experience in customer service, sales, marketing, telemarketing, and call center operations. Committed to delivering exceptional service and fostering strong client relationships. Thrives i
