Sector
Data Entry Specialists

Gender
Male

Date of Birth
29-10-1989

Visa Type
Employment Visa with NOC

Visa Expiry Date
20-11-2024

Academic Level
Bachelor

Sponsor Visa Expiry Date
19-11-2026

Experience
5 years

Languages
English

Work Experience
Core Competencies Information Technology Support: Network Troubleshooting, Hardware/Software Support, System Administration, IT Solutions, End-User Training, Database Management, Cloud Solutions, Technical Documentation Marketing & Communications: Digital Marketing, Content Creation, SEO, Social Media Management, Campaign Execution, Brand Strategy, Public Relations, Email Marketing, Copywriting, Graphic Design Tools & Platforms Microsoft Office Suite, Google Workspace, ITSM Software (ServiceNow), CMS (WordPress, Shopify), Adobe Creative Suite, Hootsuite, Google Analytics, CRM (HubSpot, Salesforce) Professional Experience IT Support Specialist Provide first-line and second-line technical support for end-users, resolving issues related to hardware, software, and networking. Install, configure, and maintain company software and hardware, ensuring system reliability. Collaborate with external vendors and internal departments to resolve complex technical issues. Manage user accounts, permissions, and system configurations in Active Directory. Conduct user training to enhance tech adoption and troubleshoot common issues. Monitor, document, and escalate service requests via ITSM tools (ServiceNow). Perform routine backups, restore data, and handle disaster recovery processes. Marketing & Communications Manager Develop and implement digital marketing strategies to increase online engagement and brand visibility across various platforms. Manage social media campaigns and coordinate content marketing efforts, driving audience growth and increasing sales by 94%. Oversee email marketing initiatives, creating compelling copy and analyzing performance metrics to optimize results. Lead content creation efforts, including blog posts, newsletters, and marketing collateral. Use SEO and SEM strategies to enhance web traffic, improving organic search rankings by 85%. Coordinate public relations efforts, including press releases and media outreach, to strengthen the company’s image. Collaborate with internal teams to create marketing collateral and ensure brand consistency across all channels. IT Support Technician Provided technical support to staff and customers, ensuring timely resolution of hardware, software, and network issues. Assisted in setting up and maintaining servers, routers, and other infrastructure to support business operations. Participated in regular system updates, troubleshooting, and patch management. Supported IT project rollouts, ensuring seamless integration and user adoption. Skills Information Technology Support: Troubleshooting hardware and software issues Network configuration and management Remote IT support and on-site assistance IT helpdesk management Operating systems: Windows, macOS, Linux Software installation and updates Security protocols and data backup solutions Database management and user access control Networking LAN/WAN setup and troubleshooting Router, switch, and firewall configuration VPN setup and maintenance Network monitoring and performance optimization Network security (firewalls, encryption, antivirus) Cloud services (AWS, Azure, Google Cloud) Marketing Digital marketing strategy development SEO/SEM and social media marketing Content creation and marketing automation tools Email marketing (Mailchimp, Constant Contact) Analytics and reporting (Google Analytics, HubSpot) Campaign execution and optimization Brand management and customer engagement Soft Skills Problem-solving and critical thinking Effective communication and customer service Project management and time management Team collaboration and leadership Client relationship management Technical Skills Operating Systems: Windows, macOS, Linux Networking: TCP/IP, DNS, DHCP, VPNs Software & Tools: Office 365, ServiceNow, Remote Desktop, Active Directory, SharePoint, GitHub, Adobe Photoshop, Illustrator Web Technologies: HTML, CSS, WordPress, Google Analytics Email Marketing Tools: Mailchimp, HubSpot, Constant Contact Social Media Platforms: LinkedIn, Twitter, Facebook, Instagram IT Support: Windows Server, Active Directory, Office 365, remote desktop software Software: Microsoft Office Suite, Salesforce, HubSpot, Google Ads, Adobe Creative Suite

Description
A versatile professional with a strong background in Information Technology Support and Marketing Communications. Over 8 years of experience providing technical support, troubleshooting, and IT solutions for various organizations. Additionally, skille