Sector
Call Center Agents
Gender
Male
Date of Birth
17-07-1988
Visa Type
Employment Visa with NOC
Visa Expiry Date
27-09-2025
Academic Level
Bachelor of Science in Marketing
Sponsor Visa Expiry Date
29-07-2027
Experience
Languages
English
Skills
Analytics, Customer service, Sales
Work Experience
Call Center Manager
Milvik Ghana Limited, January/2019 – December/2019
?
Monitored daily operations, including call volume, average speed of answer, service levels, customer satisfaction scores, and other key metrics.
?
Ensured compliance with relevant laws, regulations and policies related to customer service operations.
?
Developed and maintained a team of call center representatives to meet performance standards.
?
Ensured the set targets for the team were achieved and performance reports shared on a daily, weekly and monthly basis.
Milvik Ghana Limited November/2014 – December/2018
Insurance Sales Agent
•
Explain to customers how our life assurance product works
•
Sing up customers to the policy
•
Answer to customers’ queries about products
Description
Results-driven, detail-oriented and customer-centric approach to sales with close to 16 years of experience in cross-functional roles being sales agent, customer service, data entry and analytics, hotel manager, operations manager, workforce, commercial a
