Sector
Cashier/Teller

Gender
Male

Date of Birth
26-04-1985

Visa Type
Employment Visa without NOC

Visa Expiry Date
22-12-2022

Sponsor Visa Expiry Date
22-12-2022

Work Experience
Senior Teller/ Branch Operations Supervisor/ Customer Service Representative Union National Bank/ ADCB (July 2013-Oct 2019) • Handling all the operations concerning customer service, cash, cheques, remittances, cash transfers and internal procedures. • Printing and checking daily and monthly reports to maintain zero loss due to fraud, short in cash or operational error. • Receiving and processing remittances, PDC and collection cheques with proper filing for the records. • Complying with AML standards and compliance procedures and checking customer’s profile with AML software provided when required. • Providing premium standards of customer service by displaying professionalism and utilizing my skills and knowledge gained over the years to provide information and service to the customer. • Attending inbound calls and emails from customers and other departments and resolving the issues if and when required. • Upselling banking solutions by giving information of banking products and converting into permanent clients. • Handling queries over phone and managing various day to day operations. • Making and processing customers KYCs. • Balancing and replenishing ATM. • Processing TODs, blocking and unblocking accounts by monitoring customer’s funds. • Handling administrative works of the branch. • Ordering goods and services if and when required and handling inbound and outbound mails. • Actively taking part in extra activities of the branch such as e-learning courses to adapt to the changes and increase the output efficiently. • Training new employees regarding banking procedures, their tasks and various software programs related to their job. • Actively taking part in extra activities of the branch such as e-learning courses to adapt to the changes and increase the output effectively. • Trained to handle physically catastrophic situations, branch’s certified fire warden. OTHER EXPERIENCE Team Leader, Promoter, Customer Service Agent (May 2001 – June 2013) • Worked for several reputed brands, events, exhibitions and concerts. • Extensive customer service, sales, cash handling, call center and team management experience gained throughout the part time tenure. • Dealt and handled all types of queries from clients in face-to-face interactions and even over telecom, additionally escalated the issues to higher-ups wherever necessary. • Represented renowned organizations (Intel, HP, Sony, Blackberry, Nokia) as a brand ambassador, which included all sorts of activities such as sales, sales-support, team-lead etc.

Description
A highly organized and hard-working individual looking to secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.