Sector
Customer Service Agents
Gender
Female
Date of Birth
10-10-1981
Visa Type
Visit Visa
Visa Expiry Date
02-05-2021
Academic Level
High Diploma
Sponsor Visa Expiry Date
10-05-2022
Experience
Languages
English ,Swahili ,Basic Arabic
Skills
• Excellent communication skills • Problem-solving • Multi-line phone experience • Up-selling • Event coordination • Strong Initiative & Team player • Multitasking in fast paced environment
Work Experience
A professional and friendly Cluster Reservation Agent with 7 years career experience in hotel reservations and hospitality services environment like Telephone Operator, Business Center Agent, Administrative assistant and Receptionist. Possess exceptional competencies in sales and service guest account maintenance and hotel event coordination. Demonstrates first-rate problem solving and communication skills
Description
• Consistently offered professional, friendly and engaging service
• Efficiently built rapport and established brand loyalty through reservations process
• Answered telephone and email inquiries in a timely manner
• Determined Guest’s needs and quoted
