Sector
Customer Service Agents

Gender
Male

Date of Birth
27-02-1989

Visa Type
Residance Visa

Visa Expiry Date
25-07-2022

Academic Level
Bachelors degree

Sponsor Visa Expiry Date
25-07-2022

Experience
7 years

Languages
Arabic - English

Skills
Highly motivated - Excellent communication skills - Excellent Research Abilities- Ability to work in a group or independently according to the work requirements - Ability to learn fast and adapt to new tasks.

Work Experience
@April 2018 – Present ,Finance House, Call center officer. #Duties and responsibilities: • Obtains client information by answering telephone calls; interviewing clients; verifying information. • Determines eligibility by comparing client information to requirements. • Establishes policies by entering client information; confirming pricing. • Informs clients by explaining procedures; answering questions; providing information. • Maintains communication equipment by reporting problems. • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. • Updates job knowledge by studying new product descriptions; participating in educational opportunities. • Accomplishes sales and organization mission by completing related results as needed. @January 2015 –March 2018, ETISALAT CUSTOMER SERVICE REPRESENTATIVE Babawat Al Sharq Mall AUH, U.A.E. #Duties and responsibilities: • Handles all sales functions in a professional manner for counter customers by providing prompt and efficient service to achieve maximum sales and customer satisfaction. • Backup Inside Sales desk. • Assist and resolve customer complaints • Follow-up with the customer requests through the phone . • Calling the customers back whenever there are new offers or promotions . • Make reports for the daily sales, stock availability and cash closing. @August 2014 – December 2014 – National Hospital,RECEPTIONIST Abu Dhabi, U.A.E #Duties and responsibilities: • Patients registration and handling the service cash. • Handling the patient’s appointments. • Calling the patients in case of any delay, changes in the appointments or to collect the doctors report. • Assist the patients on the phone by giving inquiries regarding the doctor availability or appointment request. @February 2011 – May 2012 - Anthropologists Trainer For beginners “year one Anthropologists “ Alexandria, Egypt #Duties and responsibilities: • Check on the present /absent table of the students. • Schedule the practical training timings and submit it to the professor. • Monitor the student performance and check the reports that was made by them. • Give instruction and tips on how to deal with the research matter in a professional way. @March 2007 – May 2011- Researcher “Banks, Hospitals, Schools, Facilities, History, Fieldwork, Politics and Science. Alexandria, Egypt #Duties and responsibilities: • Handling the appointment to visit the researched facility. • Visit the facility and draw the research map. • Gather the information’s through questioning the employee, workers or checking the old documents,archives and the facility history if needed. • Write a detailed report including the positivity and the negativity that was noticed.

Description
I am a hard working, cheerful personality , with 7 years of solid back ground Customer service experience face to face and over the phone . - 5 years Experience as researcher and data entry . - Fluent in English and Arabic