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Learn and develop day-to-day knowledge about products and services, customer service systems, and standard operating procedures and policies.
Handle inbound inquiries received through various channels (e.g., calls, live chat, social media, or email) with a focus on first-contact resolution.
Qualify customer inquiries to generate quality leads and log them in the CRM system for the sales team’s perusal.
Handle customer orders by scripting new orders and/or validating and processing existing orders in the CRM system, following up with service delivery teams to ensure timely delivery.
Handle support requests, complaints, or feedback by logging all tickets in the case management system. Follow up with internal teams and/or third parties for timely resolution and closure of customer cases.
Perform outreach activities to generate quality leads, onboard clients, or close the feedback loop through case management.
Meet the key performance indicators (KPIs) set to measure the performance of the contact center against business objectives.

Minimum 1-year experience working in a contact center (Inbound/Outbound) at the agent level.
UAE/GCC experience preferred.

Minimum High school or equivalent certificate

Industry
Customer Service Agents
Offered Salary
AED -AED 4,800 AED
Gender
Male or Female
Experience
Minimum 1-year experience working in a contact center (Inbound/Outbound) at the agent level UAE/GCC experience preferred
Qualification
Bachelors Degree
Posted On
04-Dec-2024

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