Role: Implementation and Support Engineer
Experience: 5-8 years
Location: Mumbai, India

Job Summary:

Highly Skilled AML Implementation Consultant with strong expertise in Anti-Money Laundering (AML) solutions and database SQL skills. The ideal candidate will be responsible for implementing, configuring, and supporting AML solutions while providing Level 2 (L2) support to clients. This role requires excellent technical, functional, and client-facing skills to effectively handle AML solution deployment, troubleshooting, and post-implementation support.

Key Responsibilities:

• Implementation & Support: Deploy, configure, and support AML solutions for financial institutions.
• Technical Expertise: Work with RDBMS (SQL, PL-SQL) for database-related configurations, queries, and troubleshooting.
• L2 Support: Provide Level 2 (L2) support for AML systems, including incident management, issue resolution, and performance tuning.
• Client Interaction: Act as a primary point of contact for technical and functional queries from clients.
• Integration & Customization: Support AML solution integration with banking core systems and third-party applications.
• Troubleshooting & Debugging: Diagnose and resolve AML system issues efficiently, ensuring compliance with regulatory requirements.
• Compliance & Regulatory Adherence: Ensure AML solutions align with CBUAE, FATF, and local regulatory guidelines. (Preferred, if he has worked with companies catering to the ME markets)
• Documentation & Training: Prepare technical documentation and provide training to end-users and stakeholders.

Key Skills & Requirements:

• AML Expertise: Hands-on experience in AML solution implementation, configuration, and support.
• Database Proficiency: Strong expertise in SQL, PL-SQL for AML data processing and troubleshooting.
• Technical Skills: Knowledge of JavaScript/Java technologies is an added advantage.
• L2 Support Experience: Prior experience in providing Level 2 support for AML or financial compliance systems.
• Client-Facing Communication: Excellent verbal and written communication skills to engage with clients and stakeholders.
• Middle East Experience: Previous experience working with Middle Eastern financial institutions is a plus.
• Languages: Proficiency in English and Hindi is required.

Preferred Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Certification in AML compliance, financial crime, or related domain (e.g., CAMS, CFCS).