Position: Call Centre Agent
Monthly Salary: AED 4,000.00 - AED 5,000.00
Contract Duration: 6 months contract extendable
Working Hours/Days: 9 hours/ 6 days
Location: Dubai

Qualification:

• Ability to assess data, make decisions on data merging and escalate to supervisors where more investigation is needed
• Ability to stay focused in a professional environment, work calmly under pressure and meet tight deadlines.
• Good oral and written communications skills and the ability to work a varying schedule is also required.
• High energy level with focus on producing required results thru making outbound teleservice calls.
• 1-2 years plus of call centre experience

Job role:

• Complete assigned support requests.
• Answer inbound calls to address defined responsibilities in accordance with organization culture and customer service standards to ensure customer satisfaction.
• Support the Service Level Agreement (SLA) requirements.
• Enter information captured during a phone conversation into multi-relational databases and/or Sales CRM system.
• Handling inbound and outbound calls to customers.
• Direct calls to other departments or teams as needed.
• Answers inbound e-mails , chats , and other omnichannel interactions from customers if required.
• Recover customers by offering special rates & offers.
• Customer Data Cleansing & System updation.
• Perform follow-up calls to customers who did not visit after confirming appointment.
• Reschedule appointments based on customer convenience.