}
Job Description
Position: Call Center Supervisor (Arabic Speaker)
Location: Dubai, UAE
Salary: AED 12,000.00 - AED 15,000.00 + All UAE benefits
Job Overview:
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For a large local group of beauty (aesthetic ) clinics in Dubai, we are looking for a call center supervisor ( Arabic speaker)
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Must possess previous 1 year experience in managing and leading a team of minimum 7 agents for a beauty clinic’s call center.
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Manages and oversees a team of call center agents.
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Motivates and supports agents through feedback and communication.
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Measures KPI’s like inbound calls, call waiting, and call abandonment.
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Assists with taking agents’ calls if they can’t handle the workload.
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Improves quality of results by recommending changes.
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Provides product/service information by answering questions and offering assistance.
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Keep track of employee attendance, and make sure work procedures are complied with.
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Sales Oriented. Should be able to have the team achieve targets and upsell services
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Prepares monthly and annual performance reports.
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Creates targets and goals for improvement
