Role Purpose:

The Execution & Operations Manager is responsible for driving the day-to-day implementation of Dubai SME’s strategic initiatives. This role serves as the operational backbone of the organization—ensuring execution excellence, timeline adherence, and process consistency across programs. Acting as the bridge between strategy and delivery, the manager coordinates workstreams, mitigates risks, and standardizes operational practices to ensure smooth and impactful program rollout.

Key Responsibilities:

1. Program Execution Oversight

• Manage workplans, trackers, and deliverables across multiple SME initiatives.
• Monitor day-to-day progress and escalate issues that impact timelines or delivery quality.
• Coordinate with internal teams, external partners, and vendors to ensure alignment.
• Lead documentation, compliance reviews, and regular initiative-level reporting.

2. Operational Planning & Control

• Develop and maintain SOPs, workflows, and operational frameworks for key programs.
• Support budgeting, procurement coordination, and contract tracking activities.
• Create dashboards for real-time monitoring of performance metrics and execution health.

3. Risk & Issue Management

• Identify potential risks to delivery and implement proactive mitigation strategies.
• Troubleshoot implementation bottlenecks and escalate unresolved issues.
• Document lessons learned and contribute to internal playbooks and knowledge systems.

4. Quality Assurance & Process Optimization

• Conduct internal health checks to ensure quality and compliance across active programs.
• Recommend and implement process improvements to enhance efficiency and delivery speed.
• Standardize operations across recurring program cycles for consistency and scalability.

Qualifications & Requirements:

Education

• Bachelor’s degree in Business Administration, Project Management, Engineering, or a related field (required).
• Professional certifications preferred (e.g., PMP, Agile, Lean Six Sigma).

Experience

• 6–10 years of experience in operations, project management, or program delivery (public or private sector).
• Proven track record of managing multiple projects with diverse internal and external stakeholders.
• Experience developing SOPs, tracking tools, and issue-resolution systems.

Technical Skills & Competencies

• Strong operational planning, timeline management, and dashboard development.
• Familiarity with public procurement, budgeting processes, and compliance protocols.
• Execution ownership, structured problem-solving, and attention to operational detail.
• Excellent coordination and communication skills across departments and partners.
• High resilience under pressure, with the ability to manage ambiguity and drive clarity.