1. Procedures & Guidelines

• Update policies, procedures, and SLAs annually, or develop new ones as required.
• Conduct Contractor+ Portal training for organizers, contractors, exhibitors, and internal stakeholders upon request.
• Provide support for Contractor+ Portal projects and other initiatives to enhance operational efficiency.
• Prepare and maintain presentations, step-by-step user guides, and policy memos when applicable.
• Oversee the issuance of contractor badges for:
• DXB Live Events
• Dubai Sports Events
• Royal Weddings

2. Managing Contractor Badge Operations

• Supervise contractor badge operations through daily and weekly coordination with stakeholders.
• Support the Cashiers Team by providing guidance, conducting team briefings, and offering clear instructions.
• Train new cashiers when required to ensure smooth operations.
• Prepare cashier schedules for both internal and external events and exhibitions.
• Provide ongoing support to cashiers, addressing system failures, registration issues, and operational concerns.

3. Contractor Pass & Vehicle Registration Control

• Manage Annual, Temporary, and International Pass applications efficiently.
• Oversee the issuance of Driver Passes at the Al Warsan Registration Vehicle and Holding Area.

4. Reporting & Documentation

• Conduct inspections and prepare reports on contractors attempting unauthorized venue access.
• Coordinate with the Finance Department for monthly revenue reconciliation.
• Reconcile reports on permanent and international contractor badge applications.
• Prepare monthly reports on Temporary Contractor Pass revenue.
• Maintain accurate inventory records of badges and PPE.

5. Contractor Pass Revenue & Sales

• Support the Accreditation Liaison Team in achieving revenue targets set by management.
• Oversee PPE sales operations to ensure proper stock control and reporting.