The service desk would act as a single point of contact for the end user and deliver the following services:
Logging
Log all incoming IT service calls ( information inquiries, incidennts and service requests, follow ups, complaints) by opening a ticket in the service desk tool and identifyig authorized users and requests.
Classification
Categorization
Prioritization
First Call Resolution
Dispatching
Reporting
Previous minimum 1 year experience in an IT service call center required.
Bachelors Degree in IT preferred.
Industry
IT ConsultantsOffered Salary
AED 3500-AED 4000Gender
Male or FemaleExperience
1 yearQualification
Bachelors DegreePosted On
22-Jul-2021