Sector
Customer Service Agents

Gender
Male

Date of Birth
22-05-1990

Visa Type
Freelance Visa

Visa Expiry Date
13-12-2021

Academic Level
Bachelor Degree

Sponsor Visa Expiry Date
13-12-2021

Experience
6 Years

Languages
English,Hindi,Kannada

Skills
• Computer Literate. • Strong inter- personal and communication, Influencing skills. • Highly adaptable and self-motivated to learn new concepts. • Confident and experienced in dealing with difficult situations. • Volunteering Work. • Willing to relocate

Work Experience
FROM 01.01.2018 TILL 10.11.2018 COUNSELOR/ADVISOR (VOICE PROCESS) PEOPLE INTERACTIVE PVT. LTD, INDIA. • Manage post-sales experience and service of premium members of Shaadi SELECT. • Involve in understanding member requirements and develop their profiles. • Jointly prospect and shortlist suitable matches for the member. • Represent the member and connect with desirable prospects. • Facilitate meetings with only consented and relevant matches for the member. • Renewal of membership • Maintain a good rapport with customers. • Involve counseling the member and ensure timely achievement of all milestones in the Partner Search Process. FROM 1.11.2016 TILL 1.11.2017 SENIOR ASSOCIATE , WNS GLOBAL SERVICES LTD , INDIA. • Job profile includes Back Office UK based Email Process • Handling enquiry and complaint of British Gas and Electricity • Giving the solution for the Smart Device (They can see the Usage Consumption ) • Bill the account by using SAP System. FROM 1.09.2015 TILL 1.09.2016 CUSTOMER EXECUTIVE OFFICER ADITYA BIRLA MINACS MUMBAI , INDIA • Managing large amounts of inbound and outbound calls in a timely manner • Following call center “scripts” when handling different topics • Identifying customers’ needs, clarify information, research every issue and providing solutions • Seize opportunities to upsell products when they arise • Build sustainable relationships and engage customers by taking the extra mile • Keep records of all conversations in our call center database in a comprehensible way • Frequently attend educational seminars to improve knowledge and performance level • Meet personal/team qualitative and quantitative targets FROM 01.02.2013 TILL 30.08.2015 SENIOR PRACTITIONER, IBM_DAKSH MUMBAI, INDIA. • Authorized IRDA Verifier for Maruti Insurance Voice Process • Obtains client information by answering telephone calls; interviewing clients; verifying information. • Determines eligibility by comparing client information to requirements. • Establishes policies by entering client information; confirming pricing. • Informs clients by explaining procedures; answering questions; providing information. • Maintains communication equipment by reporting problems. • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. • Accomplishes sales and organization mission by completing related results as needed • Get in touch with Sales dealers to correct the details in CRM