Sector
Customer Service Agents

Gender
Female

Date of Birth
05-12-1994

Visa Type
Employment Visa with NOC

Visa Expiry Date
10-07-2022

Sponsor Visa Expiry Date
10-07-2022

Skills
Active listening. Communication. Computer skills. Customer service. Interpersonal skills. Leadership. Management skills. Problem-solving

Work Experience
July 2018 – Dec 2019. Senior Personal Banking Officer – MASHREQ Bank (UAE) Banking / Finance • Proactively take ownership of resolving and preventing client banking problems • Respond to client-initiated contact, assisting them with a full range of financial transactions • Actively listen and engage clients in conversation to further understand their individual needs • Using the IT system to update details and resolve inquiries (Prime, Select, EDMS, Oracle Flex-cube, Customer Relationship Management “CRM” and other • Proactively engage with clients in all areas of the business and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities. • Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales and retain business

Description
? Strong critical decision making skills – able to build instant relationships based on trust ? Knowledge of accounts administration procedures, calculating and analyzing data, carrying out finance functions and coordinating research projects ? Communic